Order Cancellation & Returns Policy
Order Cancellation Policy:
TRU Perfumes does not have a Cancellation policy. However, we can consider cancelling if the order hasn't been shipped.
Before the order is shipped, if you wish to cancel it please call us on +61 466 225 250 and email us on sales@truperfumes.co.nz to confirm the cancellation. Full amount will be refunded if customer has notified us prior to shipping the order. Sometimes emails end up in junk folder hence we request that you follow-up with a phone call if you wish to cancel order.
After the order is shipped: If in the event the aforementioned process is not followed and the order gets shipped, we do not take responsibility of it and we will not be able to cancel /refund the order as we are unable recall the item from DH Express.
Returns:
Our policy lasts 7 days. If one week (7 days) have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer a "Return' / 'Change of Mind' refund policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with wrapping.
To complete your return, we require your order number that you would have received in your email.
Please send us an email to sales@truperfumes.co.nz with a reason for your return and we will get back to you with a RMA number by email. The email will also state the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. A restocking fee of $25NZD will be deducted before processing the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@truperfumes.co.nz.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Strictly no refunds on perfume bottles that have been engraved.
