Payment and Shipping Policy

Payment Policy

All prices shown on our online store are in New Zealand Dollar (NZD). All payments are billed in NZD.

TRU Perfumes offers the following payments options: Pay Pal, Shop Pay and After Pay. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

Order Cancellation Policy:

TRU Perfumes does not have a Cancellation policy. However, we can consider cancelling if the order hasn't been shipped.

Before the order is shipped, if you wish to cancel it please call us on +61 466 225 250  and email us on sales@truperfumes.co.nz to confirm the cancellation. Full amount will be refunded if customer has notified us prior to shipping the order. Sometimes emails end up in junk folder hence we request that you follow-up with a phone call if you wish to cancel order.

After the order is shipped: If in the event the aforementioned process is not followed and the order gets shipped, we do not take responsibility of it and we will not be able to cancel /refund the order as we are unable recall the item from DHL Express.

Shipping Policy:

Our Shipping policy is simple as we charge flat $60 New Zealand wide since we ship from Australia. All goods are shipped from DHL Express and are in compliance with DHL Dangerous Goods and Services Policy. 
Any additional charges or customs duties and taxes are to be paid by the customers. TRU Perfumes doesn't not take any responsibility for other charges, duties, taxes applicable in your country on your purchase. Our price only includes price of the item with shipping costs as an estimate of delivery.

Kindly provide valid mobile phone number on the order as all shipping notifications will be sent via text. 

Please note we do not ship to PO box and also ensure the shipping address is entered correctly and all details provided. We are not liable for any loss or return orders due incomplete or erroneous shipping address. 

Some of the important things to note regarding our shipping policy:

Order Processing:

 As this is a standard protocol of online shipping, TRU Perfumes reserves the right to request further identification for additional security reference checks such as telephone/ID verification. We also reserve the right to cancel any orders made by customers who refuse to comply with our security reference checks.

Packaging:

All perfumes are bubble wrapped and securely packed inside a fibreboard box to avoid any potential damage in transit. Our packages is in compliance with International shipping for dangerous goods and service policy.

Shipping time:

All goods are shipped within 24 working hours once the order has been placed. During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!)